Ordering from us
a) You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
b) Our acceptance of an order takes place when we despatch the order. All items ordered are thoroughly checked for quality before posting.
c) We reserve the right to cancel or refuse an order without reason including:
(i) where goods are not available;
(ii) where we cannot obtain authorisation for your payment;
(iii) if there has been a pricing or product description error; or if you do not meet any eligibility criteria set out in our terms and conditions.
Any offers are at the discretion of our management and may be withdrawn without notice.
Delivery And Handling.
As with most mail order firms, we can not guarantee the service provided by the couriers we use for delivery. The customer must ensure there will be someone available to take delivery at the shipping address provided, as a signature may be required to confirm delivery. There may be instances where the customer will be required to enquire direct with couriers in order to resolve delivery issues and/or collect from a depot themselves. We cannot be held responsible for failed or delayed delivery if the address you give us is incorrect or incomplete.
For orders outside of mainland UK, the customer will need to email us for price and delivery information.
When ordering goods from us for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any required contact & additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies/quarantine restrictions vary widely from country to country, so you should contact your local customs office for further information. The customer is liable for orders held or destroyed by customs in such cases. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
As checkout is an automated process there may unfortunately be errors in the delivery cost to some areas. Please place your order and complete checkout, if there is an error we will email you our best quote for delivery. Your order will not be processed until we receive your confirmation.
Be assured that we have taken every care to ensure that we have sourced the most equitable shipping costs.
Our warehouse operates Monday to Friday (excluding public holidays) and we will try to despatch your order either the same working day or the next working day.
Delivery can take between 1 - 5 working days and the goods will be delivered between 7.30am and 9pm, depending on destination and method of delivery.
Cancellation, Damaged Goods & Returns Policy.
In the unlikely event that an order is lost, damaged, delayed or faulty, we will not be able to cover for any damages or losses beyond that of replacing the damaged goods.
If for any reason you are not entirely happy with your order:
(a) you can notify us by email before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause (c) below.
(c) Returns Policy:
Incorrect or Missing Goods - If you have received incorrect or missing goods, we must be notified immediately on delivery or within 24 hours of delivery to validate any claim. In these cases, the management reserves the right to determine whether or not you qualify for a claim.
Damaged/Faulty Goods - When the courier arrives, the customer should check all contents before signing for it. You should open and inspect the contents, and if necessary, keep the courier waiting! Deliveries will be confirmed as received in good condition, unless you specifically sign including the words 'damaged'. 'Unchecked' will not be accepted as a valid status.
If goods are damaged, you can sign as 'damaged' and refuse to accept the item - it will be returned to us to process a claim subject to these terms and conditions. Alternatively, you can sign as 'damaged' and accept delivery - we must be notified immediately or within 24 hours of delivery to validate any claim. If damage was not noted on delivery you must still check goods for damage and notify us immediately or within 24 hours of delivery to validate any claim. This is deemed reasonable time for you to accept the goods delivered.
Place any damaged goods in a safe place with the original packaging as we will need to inspect the damage. If we cannot examine the goods we will not be able to process a claim. We will require pictures clearly showing the extent of any damage via email or post.
For incorrect, faulty or damaged goods, we will reimburse the cost of you posting the goods back to us only if the cost has been agreed with our Customer Services Department via email first and after the management’s inspection. We strongly advise that you use a recorded delivery service. If a recorded delivery service is not used and the goods do not reach us, we cannot be held responsible for the cost of the goods. Refunds can be in the form of a credit or made to the card used for payment.
In all cases if a third party signs for delivery the customer is still liable and covered by these t&cs.
Where goods are returned to us by couriers due to non delivery because of customer error, e.g., the customer entered incorrect shipping details, or did not arrange a redelivery or collection, we will treat this the same as customers returning goods as unwanted/mind changed, and so in accordance with the distance selling regulations we will provide a full refund but charge you for the direct cost incurred of return delivery.
In accordance with the distance selling regulations, if you have changed your mind or feel the goods are unsuitable for you, we will arrange to refund the full cost of your order subject to receiving written notification from you. The cancellation rights end seven working days after the day on which you received the goods. You must take reasonable care of goods to be returned, and return them to us within 7 days of you taking delivery. Goods should be returned still in a new, unopened and unused condition, with original packaging. The customer must bear the cost of returning the goods to us. We strongly advise that you use a recorded delivery service and pack the goods securely to avoid damage in transit. If a recorded delivery service is not used and the goods do not reach us or are damaged in transit, we cannot be held responsible for the cost of the goods. If we agree to collect the goods from you then we reserve the right to charge you for the direct cost incurred for the recovery. Any refunds will be made through Paypal only and within 30 days of cancellation.
Please follow the below procedure to return goods to us:
- Print out and fill in our returns note, available on request via email at customer services.
- Please provide a full description of the reason for return in the space provided.
- Wrap the items in their original packaging.
- Send the package with the completed Returns Note to:
Anglo Indian Chef, Unit 2a, Alverdiscott Road Industrial Estate, Bideford EX39 4LQ
Please note, we strongly advise that you use a recorded delivery service. If you do not use recorded delivery and the goods are not delivered back to us safely, we cannot be held responsible.
Please allow 30 days for us to process your return.
No returns can be processed unless all conditions are adhered to.
The rights to return the goods to us as referred to in clause (c) above will not apply in the following circumstances:
(i) in the event that the product has been used or opened.
(ii) to any products that we have custom made specifically for you Including Fund Raising packs or any special orders
The provisions of this clause do not affect your statutory rights.